Our Client Services & Move Coordinator is an integral part of the Operations team, planning and coordinating all details of the move and being on-call support on the day of a move. The Client Services & Move Coordinator ensures volunteer teams are assembled and that moves go smoothly, including responding to and problem-solving unforeseen challenges.

PRIMARY RESPONSIBILITIES:

• Reach out to the client within 24 hours of being assigned the move to confirm all details based on the Ongoing Moves, explain next steps and address any questions/concerns from the client
• Communicate with Lead Move Coordinators and Scheduling Team members to secure appropriate volunteers
• Coordinate move logistics, including (but not limited to) vehicle reservations, storage arrangements, and scheduling of private security or police
• Create a personalized itinerary for the move, detailing all information required by volunteers and share required information with other parties involved (i.e. client, referral agency, security)
• Be 'on call' throughout the duration of the move to support the Lead Mover with any unexpected challenges
• Use patience, empathy, and active listening skills in serving clients and volunteers
• Have regular check-ins with Shelter Movers staff
• Follow the Move Coordination Manual
• Report back to Lead Move Coordinator and Move Coordination Supervisor after each move

Volunteers with 'profiles' within Volunteer MBC's Referral System should upload a resume into your profile, then click the yellow box 'Apply Now!' (above) to send your name/contact information/resume directly to Shelter Movers.

Alternatively, please email Shelter Movers at [email protected] with a resume and cover letter, using the subject line of 'Client Services & Move Coordinator'.

After you have applied, please monitor your 'Junk/Spam' email folders and leave space on your voicemail for communications from Shelter Movers. Thank you.

• Minimum Age - 18
• Volunteer Engagement - Minimum of 1 year (see TIME COMMITMENT, below)
• Available to attend mandatory ORIENTATION & TRAINING (see TRAINING, below)
• Resume required (see DESCRIPTION, above)
• Strong verbal and written English communication skills (fluency in other languages is an asset)
• No education that may relate to this 'role' is required
• Experience working with individuals from diverse backgrounds is an asset
• Attention to detail, strong organizational skills, and reliable work habits
• Strong ability to work independently and as part of a team
• Tact, discretion, high maturity level and good judgment
• Awareness of appropriate boundaries, compassion fatigue, and self-care
• Ability to demonstrate strong problem-solving and decision-making skills
• Patience, empathy, and active listening skills
• Ability to remain calm during potentially stressful situations
• Reliable access to email and phone
• Ability to maintain confidentiality and provide trauma-informed care to clients
• Demonstrate strong knowledge and understanding of Shelter Movers’ policies and procedures
• A passion for Shelter Movers’ mission of supporting women and children fleeing violence and abuse
• A long-term interest in the Violence Against Women (VAW) sector an asset
• Experience in social services and the Violence Against Women (VAW) sector is an asset
• Police Check required

SCREENING of applicants will be virtual/remote, unless otherwise advised (Telephone/Email/Online interviewing), with successful candidates required to sign a confidentiality agreement and comply with other requirements outlined above. Shelter Movers thanks and appreciates all those who have applied for this important 'role'.

ALL VOLUNTEERS receive mandatory 2-hour Trauma-Informed Care ORIENTATION designed to train our volunteers for the role. Topics include: Appropriate Boundaries, Violence Against Women, Gender-Based Violence, Trauma-Informed Care, Barriers to Leaving an Abusive Relationship, Anti-Oppressive Practice, and more.

TRAINING: Our Move Coordinators receive additional administrative and 'role' specific training.

TRAINING sessions are held virtually, via Zoom.