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About the Position
3034 - Client Services & Move Coordinator
Position Address:
Principally online, from the volunteer's home
Mississauga, Brampton, Caledon, Virtual


Shelter Movers provides moving and storage services at no cost to individuals and families fleeing abuse. We are the only service of this kind in Canada, and our volunteers are no less exceptional. Every year, in collaboration with community partners, our volunteer teams contribute over 15,000 hours to support people transitioning to lives free of violence and abuse.Currently, in Peel Region, Toronto, and York Region, we are moving an average of 40 families a month. We are looking for compassionate people to join our dynamic, dedicated volunteer team.


Our Client Services & Move Coordinator is an integral part of the Operations team, planning and coordinating all details of the move and being on-call support on the day of a move. The Client Services & Move Coordinator ensures volunteer teams are assembled and that moves go smoothly, including responding to and problem-solving unforeseen challenges.


  • Reach out to the client within 24 hours of being assigned the move to confirm all details based on the Ongoing Moves, explain next steps and address any questions/concerns from the client
  • Communicate with Lead Move Coordinators and Scheduling Team members to secure appropriate volunteers
  • Coordinate move logistics, including (but not limited to) vehicle reservations, storage arrangements, and scheduling of private security or police
  • Create a personalized itinerary for the move, detailing all information required by volunteers and share required information with other parties involved (i.e. client, referral agency, security)
  • Be 'on call' throughout the duration of the move to support the Lead Mover with any unexpected challenges
  • Use patience, empathy, and active listening skills in serving clients and volunteers
  • Have regular check-ins with Shelter Movers staff
  • Follow the Move Coordination Manual
  • Report back to Lead Move Coordinator and Move Coordination Supervisor after each move

Volunteers with 'profiles' within Volunteer MBC's Referral System should upload a resume into your profile, then click the yellow box 'Apply Now!' (above) to send your name/contact information/resume directly to Shelter Movers.

Alternatively, please email Shelter Movers at [email protected] with a resume and cover letter, using the subject line of 'Client Services & Move Coordinator'.

After you have applied, please monitor your 'Junk/Spam' email folders and leave space on your voicemail for communications from Shelter Movers. Thank you.


As a Client Services & Move Coordinator volunteering for Shelter Movers, you will:

  •     Make a positive impact helping women and families transition away from violence and abuse
  •     Gain hands-on experience on the front lines of our organization, providing moving and storage services for our clients
  •     Receive training in preparation for your role, plus you will have access to ongoing training opportunities
  •     Work with a great team of passionate volunteers, staff, and supporters
  •     After 3 months of satisfactory service, be entitled to a confirmation of volunteering hours


  • Minimum Age - 18
  • Volunteer Engagement - Minimum of 1 year (see TIME COMMITMENT, below)
  • Available to attend mandatory ORIENTATION & TRAINING (see TRAINING, below)
  • Resume required (see DESCRIPTION, above)
  • Strong verbal and written English communication skills (fluency in other languages is an asset)
  • No education that may relate to this 'role' is required
  • Experience working with individuals from diverse backgrounds is an asset
  • Attention to detail, strong organizational skills, and reliable work habits
  • Strong ability to work independently and as part of a team
  • Tact, discretion, high maturity level and good judgment
  • Awareness of appropriate boundaries, compassion fatigue, and self-care
  • Ability to demonstrate strong problem-solving and decision-making skills
  • Patience, empathy, and active listening skills
  • Ability to remain calm during potentially stressful situations
  • Reliable access to email and phone
  • Ability to maintain confidentiality and provide trauma-informed care to clients
  • Demonstrate strong knowledge and understanding of Shelter Movers’ policies and procedures
  • A passion for Shelter Movers’ mission of supporting women and children fleeing violence and abuse
  • A long-term interest in the Violence Against Women (VAW) sector an asset
  • Experience in social services and the Violence Against Women (VAW) sector is an asset
  • Police Check required

SCREENING of applicants will be virtual/remote, unless otherwise advised (Telephone/Email/Online interviewing), with successful candidates required to sign a confidentiality agreement and comply with other requirements outlined above. Shelter Movers thanks and appreciates all those who have applied for this important 'role'.

Min Age: 18   
Police Check: Required   
Driver's Licence: Not required   
Proof of Vaccination: Not required

Time Commitment
This is a Long Term (More than 6 months) commitment
Shifts are available Anytime

MINIMUM VOLUNTEER ENGAGEMENT - 1 YEAR, coordinating at least 2 moves per month, and there is a PROBATION PERIOD of 2 months (3 moves) for this 'role'.
It takes approximately 6 - 8 hours per week for each move coordination.
Please note: Move coordination is task-based. It isn’t performed in a single continuous ‘shift’, given that it involves communication and responding to messages while you are actively coordinating a move.


ALL VOLUNTEERS receive mandatory 2-hour Trauma-Informed Care ORIENTATION designed to train our volunteers for the role. Topics include: Appropriate Boundaries, Violence Against Women, Gender-Based Violence, Trauma-Informed Care, Barriers to Leaving an Abusive Relationship, Anti-Oppressive Practice, and more.

TRAINING: Our Move Coordinators receive additional administrative and 'role' specific training.

TRAINING sessions are held virtually, via Zoom.

More Details
Areas of Interest: Crisis, Distress & Emergency Response, Office Administration, Customer Service, Counselling & Mental Health, Event Planning, Information & Referral Services, Settlement & Integration, Program Coordination, Shelters, Transportation, Volunteer Coordination
Accessibility: Unknown, Fully Accessible Workplace
Ideal for: Individuals, Co-op Placements, Newcomers, Older Adults

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