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About the Position
2872 - Meals on Wheels - COVID-19 Telephone Screener > Active NOW!
Position Address:
'VIRTUAL' (remote, from the volunteer's residence)
Mississauga, Virtual


VON Canada is a national, not-for-profit, charitable home and community care organization. For more than 115 years, our nurses, therapists and other health care providers have cared for Canadians in their own homes. Today, we offer more than 75 home care, personal support, and community services designed to help people of all ages to get healthy and stay healthy. Our team of more than 5,000 staff and 9,000 volunteers serves Canadians in more than 1,200 communities across our country. 'Meals on Wheels' has our volunteers delivering hot and/or frozen nutritious meals to our clients' homes, and in doing so all involved contribute towards sustaining the health of VON clients.

DURING the COVID-19 Emergency, strict HEALTH & SAFETY procedures are being followed, including 'contactless delivery'. A critical aspect of our connectivity to our clients is the need to ensure they do not have symptoms associated with COVID-19, and we're implementing a TELEPHONE SCREENING PROGRAM for that purpose, conducted by volunteers under the supervision of the local chapter of VON Canada.


THIS 'ROLE' is both essential and quite straightforward:

  • Following a format (questions) provided by the VON, you will make friendly phone calls from your home ('virtually', remotely)
  • You will be provided with a list of 'special clients' to call
  • As each call proceeds, you will log the call, conduct a verbal screening (record responses to set questions), then report to the local supervisor about the status of COVID-19 for each client (any other concerns brought up in conversation should be communicated, as well)
  • Weekly engagement may be one or more days from Monday through Friday in the morning (9:00 AM to 10:30AM) > CURRENT NEED is FRIDAY
  • Volunteers for this 'role' are expected to commit to a weekly engagement for a MINIMUM of 6 MONTHS

>>> PLEASE click on 'Apply Now!' (above). Volunteers with 'profiles' within Volunteer MBC's Referral System will also have their name/contact information sent to the VON, when they is the 'Apply Now!' feature. You are invited to create a 'profile' (at no cost to you) on Volunteer MBC's website. Thank you!


+ This 'role' may appear minor, yet by taking it on, you will be performing a key task that will ensure the health and safety of the 'Meals on Wheels' program during COVID-19

+ Excellent 'virtual' (remote) volunteering opportunity that will see you contributing to COVID-19 community response

+ Join a long established, highly regarded community service organization in its ongoing outreach to those in need within your local community

+ Personal satisfaction that comes with helping your neighbour when assistance is needed most!


  • Volunteer engagement for a MINIMUM of 6 months, preferably well beyond that (see GOAL, above)
  • Friendly, engaging, happy to converse by telephone with 'older adults' about COVID-19 and capacity to participate in the VON 'Meals on Wheels'
  • Solid oral/written ENGLISH (fluency in another language is always welcome)
  • You are committed and capable of adhering to a weekly schedule, plus you are detail-oriented, careful about recording/maintaining records
  • Reliable access to a telephone, and to the Internet (with at least a smartphone, tablet, laptop, or similar device)
  • Able to follow our training and ongoing supervision

    *** Screening of applicants will be 'virtual' during COVID-19 (telephone/email/online interview(s)). After you apply, please monitor your 'Junk/Spam' folders in your email account, plus leave space on your voicemail for communications from the VON. 

Min Age: 18   
Police Check: Not required   
Resume:Not required   
Driver's Licence: Not required   
Proof of Vaccination: Not required

Time Commitment
This is a Long Term (More than 6 months) commitment starting 2021-10-04
Shifts are available on the following days
 - Monday Morning, Tuesday Morning, Wednesday Morning, Thursday Morning, Friday Morning

WEEKLY: Shifts cover Monday through Friday, from 9:00AM to 10:30AM > Volunteers will arrange their hours with the VON



TRAINING will be 'virtual' (remote), schedule and details to be provided during the screening of suitable volunteer applicants.

More Details
Areas of Interest: Crisis, Distress & Emergency Response, Customer Service, Food Services, Senior Support, Transportation
Accessibility: Unknown
Ideal for: Individuals, Older Adults

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