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About the Position
Position: 1748 - Supporting Seniors - Outbound Telephone Support
Organization: Distress Centres of Greater Toronto (DCOGT), Peel Sites
Position Address: Specific location is confidential until training is completed
Location: Mississauga, Brampton, Caledon, Virtual

DCOGT Peel is a non-profit organization that provides free, confidential, and multilingual support to people in crisis, people with mental health issues, for those individuals who are socially or psychologically isolated, and to the marginalized.

Included in those Peel region residents whom we assist are seniors who are at risk of experiencing social/physical/psychological isolation, and loneliness. Volunteers in this role provide regular phone support to older adults who may be experiencing anxiety, isolation, memory issues, grief/loss, or difficulty coping with life. The need for such connection is increasing day by day. PLEASE consider becoming a volunteer for DCOGT Peel in this vital capacity!

We are seeking volunteers for our Helpline who are passionate about helping others, enjoy speaking on the phone with people from all walks of life, and have an openness and willingness to help those in times of crisis/isolation and to be an supportive and listening ear to Helpline callers.

Volunteers will enjoy a challenging, essential, and vital role within our community service organization, assisting those who really need a kind word, and often so much more.
In this role, our volunteers make medication reminders, safety checks, and/or social calls to older adults. All volunteers are thoroughly trained to conduct phone support in an empathetic, non-judgmental, and supportive manner using solution-focused listening skills.

+ Learn valuable conversation based, de-escalation and helping conversation methods that can enable you to become an even better communicator and a more active and empathetic listener+ Gain experience in providing mental health support, and increase your awareness of mental health issues and needs+ Empower yourself through learning, and by helping others to help themselves+ Join a team of volunteers/staff who are committed to supporting vulnerable populations in our community+ Personal satisfaction that your ongoing help with this vital service will make an important difference in our community

- Volunteering commitment: 100 hours of volunteer service within 8 months (approx. 12 hours per month) - Able to commit to approximately 40 hours of TRAINING (e.g. 21 hours of in-class training; 8-10 hours supplementary reading; approx. 8 hours of on-the-phones training/coaching)- Interest in learning and applying Outbound Responder skills and a willingness to grow in your role and be open to ongoing constructive feedback- You possess a warm, friendly, positive disposition- Good command of spoken/written English (fluency in additional language(s) is most welcome)- Good listening and conversational skills and a willingness to learn- Non-judgmental, committed to diversity and inclusiveness in our community and an openness to speaking with people from all walks of life- Readily accepting of callers/clients with a variety of concerns and callers/clients with varying backgrounds/cultures/values - Accepting of older adults and prepared to make accommodations for them when necessary while being reassuring- Ability to be level-headed with someone who is in a stressful situation- Working knowledge of computer applications and/or a willingness to learn - Committed to learn and follow policies and procedures (incl. strict confidentiality)PLEASE NOTE: As part of the 'volunteer screening process':Up-to-date resume (optional)'Police Vulnerable Sector Check'2 professional/volunteer referencesMin Age: 18   
Police Check: Required   
Resume: Not required   
Driver's Licence: Not required

Time Commitment
This is a Long Term (More than 6 months) commitment
Shifts are available on the following days
 - Monday Morning, Monday Afternoon, Tuesday Morning, Tuesday Afternoon, Wednesday Morning, Wednesday Afternoon, Thursday Morning, Thursday Afternoon, Friday Morning, Friday Afternoon, Saturday Morning, Saturday Afternoon, Sunday Morning, Sunday Afternoon

MINIMUM 8 month commitment
Weekly schedule TBA, involving an expectation of a minimum number of hours

Training is MANDATORY. DCOGT Peel provides an intensive training program. Training includes, but is not limited to, the following topics:
- Solution Focused Helping Conversations
- Mental Health
- Aging and Elder Abuse
- Crisis and Suicide Intervention
- Diversity and Cultural Competency
- Sexuality and LGBTQ+
- Loss and Grief

More Details
Areas of Interest: Crisis, Distress & Emergency Response, Counselling & Mental Health, Life Skills & Accessibility, Senior Support, Multilingual
Accessibility: Fully Accessible Workplace
Ideal for: Individuals, Co-op Placements, Newcomers, Older Adults

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