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About the Position
1740 - Visiting Volunteer (Community Based)
Position Address:
Brampton and Caledon
Brampton, Caledon, Virtual


Hospice volunteers are highly respected and valued members of the Bethell House trans-disciplinary team who generously give of themselves and their time. They each bring unique gifts to those they serve.  Visiting Volunteers actively contribute to the well-being of clients and their families, providing companionship and emotional support.

Specially trained, Visiting Volunteers offer individual and families with emotional, educational and practical support. Volunteers who visit in the community are warm, caring, and provide a listening ear to individuals and their families/caregivers.


  • Uphold the client's right to dignity and self-determination and to provide client-directed support.
  • Support the social and emotional wellbeing the clients with life-limiting illnesses and to the family members/caregivers.
  • Establish supportive relationships with clients, their family and caregivers.
  • Endeavor to meet the client and family's needs according to the goals of the care plan and guidelines in the hospice policies and procedures.
  • Observe and report changes in client's condition to Community Care Coordinator or designate
  • Communicate with the Community Care Coordinator after first visit and communicate any changes or concerns about the client/caregivers
  • Visit with the client and family, sharing mutual interests, reading, letter writing, arts and crafts, music, errands, light meal preparation and feeding, and light household tasks
  • Accompany clients for walks where suitable
  • Provide comfort measures such as assistance with feeding, bed changing, personal hygiene, mouth care and light hand massage
  • Continue to pursue available training opportunities to ensure learning is kept up to date and relevant throughout volunteer experience
  • Adhere to Bethell Hospice's policies and procedures
  • Maintain record of client care visits/telephone support and report monthly statistics by the 5th of each month to Community Care Coordinator
  • Act as an ambassador for Bethell Hospice.


Care for those in your community. Apply compassionate, listening and communication skills and work as part of a team of the Visiting Volunteers. Learn more about Hospice Palliative Care Services in your community.


  • Minimum 18 years of age
  • Sensitive, compassionate, flexible and conscientious
  • Open-minded and non-judgmental
  • Respect for diversity, equity and inclusivity
  • General proficiency in English for reading and writing
  • Responsible, punctual and reliable
  • Maintain confidentiality at all times
  • Courteous and effective communication; Active listening skills
  • Work within role boundaries and position scope
  • Work well in a team or independently, open to guidance as an opportunity for self-growth
  • Manage stressful situations, remain calm in an emergency
  • Strong time management skills
  • Comfortable asking questions and seeking information
  • Meet physical requirements of the position
  • Comfort and ability to discuss issues regarding, illness, dying, death and bereavement
  • Active listening and communication skills
  • Ability to discern boundaries and limitations to maximize client empowerment
  • Successfully complete screening requirements and Bethell Hospice/Hospice Palliative Care Ontario Training

Min Age: 18   
Police Check: Required   
Resume:Not required   
Driver's Licence: Required   
Proof of Vaccination: Not required

Time Commitment
This is a Long Term (More than 6 months) commitment
Shifts are available Anytime

Time of visits are coordinated with Client Care Coordinator and Client/Family


The training process for new front-line volunteers is made up of both virtual online learning and in person training sessions made up of Hospice Palliative Care Ontario training's along with Bethell Hospice specific trainings. New Volunteer On-board Trainings take place 2 to 3 times a year, usually in the spring (April) and the fall (October/November). 

For more information on volunteering at Bethell Hospice, please contact our Volunteer Coordinator at [email protected] or call 905-838-3534, ext. 2247

More Details
Areas of Interest: Healthcare, Life Skills & Accessibility, Senior Support
Accessibility: Unknown
Ideal for: Individuals, Older Adults

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