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About the Position
Position: 1739 - Resident Support Volunteer
Organization: Bethell Hospice
Position Address: 15835 McLaughlin Road, Inglewood, ON, Canada
Location: Caledon


Hospice volunteers are highly respected and valued members of the Bethell Hospice trans-disciplinary team who generously give of themselves and their time. They each bring unique gifts to those they serve. Resident Support Volunteers actively contribute to the well-being of residents and their families, providing companionship and emotional support.


- Communicate with care team for direction on priority needs and significant changes to resident conditions, new admission and/or deaths- Endeavor to meet resident and family needs according to the goals of the care plan and guidelines in Bethell Hospice's policies and procedures - Report care concerns, and in the case of any unusual incidents, notify a care team member immediately - Provide direct service to residents and family:- Support emotional well-being- "Be present"- Project warm, caring, empathetic attitude- Listen attentively- Offer respite for caregiver - Assist care team, when required, with positioning, turning, transfers of residents and gentle hand and foot massage with non-medical creams - Help residents with correspondence, reading, listening to music, sharing crafts, memory book, card playing, and special interests- Assist with delivering meals to residents or clearing dishes from room (in the absence of a kitchen volunteer, or when required)- Welcome new residents and families to Bethell House (shower, dining room, kitchenette, food storage, how to use TV, call system, phones, etc.)- Under the direction of the care team, assist with feeding residents- Assist with laundry as needed- Update the care team of any pertinent changes or highlights of time spent with residents or family members- Chart pertinent information in resident chart - Attend volunteer and team support meetings as required- Use effective coping skills and self-care techniques to deal with multiple deaths- Debrief the Manager of Community and Volunteer Services when having difficulties in dealing with the death of a resident


Work in a team atmosphere, develop friendshipsCare for those in your communityApply compassionate, listening and communication skillsLearn more about hospice palliative care in your community


- Minimum 18 years of age - Sensitive, compassionate, flexible and conscientious- Open-minded and non-judgmental- Respect for diversity, equity and inclusivity- General proficiency in English for reading and writing- Responsible, punctual and reliable - Maintain confidentiality at all times- Courteous and effective communication; Active listening skills- Work within role boundaries and position scope- Work well in a team or independently, open to guidance as an opportunity for self-growth- Manage stressful situations, remain calm in an emergency- Strong time management skills- Comfortable asking questions and seeking information- Meet physical requirements of the position - Comfort and ability to discuss issues regarding, illness, dying, death and bereavement- Active listening and communication skills- Ability to discern boundaries and limitations to maximize client empowerment- Successfully complete screening requirements and Hospice Palliative Care Ontario training

Min Age: 18   
Police Check: Required   
Resume: Not required   
Driver's Licence: Not required

Time Commitment
This is a Long Term (More than 6 months) commitment
Shifts are available Anytime

Three shifts per day: 9:00am-1:00pm; 1:00pm-5:00pm; 5:00pm-8:30pm


Hospice Palliative Care Ontario training provided by Bethell Hospice. Look for upcoming dates on

More Details
Areas of Interest: Healthcare, Life Skills & Accessibility, Senior Support
Accessibility: Fully Accessible Workplace
Ideal for: Individuals, Older Adults

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