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About the Position
Position: 1365 - Reception/ Hospitality Volunteer
Organization: Bethell Hospice
Position Address: Various locations throughout Mississauga, Brampton and Caledon
Location: Brampton, Caledon


Volunteers will be located at the reception desk and are the first contact for anyone arriving at Bethell Hospice. The Reception/Hospitality Volunteer provides support to individuals and families as they visit Bethell House.


- Provide a welcoming greeting to anyone entering Bethell House - Ensure each person who enters the building is treated with dignity and respect - Provide professional and courteous telephone coverage - Route and transfer incoming calls to appropriate areas or personnel - Check voicemail routinely for messages and forward as appropriate - Ensure all persons entering or exiting have signed in and signed out - Review hand hygiene protocol as visitors enter the building - Escort or direct residents, family and visitors to appropriate areas - Provide general directions and information regarding hospice - Refer questions about resident status to Clinical Staff to maintain confidentiality - Accept floral deliveries, directs other deliveries to the appropriate location - Sign for incoming couriers/deliveries (medical deliveries referred to nurses) - Maintain up-to-date census report regarding discharges and admits - Assist with tidying up common areas near the reception desk - Record registration and RSVPs to hospice events and activities - Occasionally provide tours to guests upon request of employees - Occasionally receive and process donations in person or over phone and advise Bethell Hospice Foundation - Notify Clinical Staff upon the arrival of new admission - Call volunteers to cover open shifts - Attend team meetings as required - Perform other duties as assigned


- Join in caring for those in your community. Be part of a team environment. Apply your unique skills and expertise. Learn more about hospice palliative care services in your community.


  • Minimum 18 years of age
  • Sensitive and compassionate, flexible and conscientious
  • Open-minded and non-judgmental
  • Respect for diversity, equity and inclusivity
  • General proficiency in English for reading and writing, with basic math
  • Responsible, punctual and reliable
  • Maintain confidentiality at all times
  • Courteous and effective communication; active listening skills
  • Work within role boundaries and position scope
  • Work well in a team or independently, open to guidance as an opportunity for self-growth
  • Manage stressful situations, remain calm in an emergency
  • Strong time management skills
  • Comfortable asking questions and seeking information
  • Meet physical requirements of the position
  • Review of reception guidelines
  • Successfully completed screening requirements and minimum of Hospice Lite training

Min Age: 18   
Police Check: Required   
Resume: Not required   
Driver's Licence: Not required

Time Commitment
This is a Long Term (More than 6 months) commitment
Shifts are available Anytime

Long Term (more than 6 months)


Hospice Lite Training in Fall 2016. Please contact [email protected] for more information

More Details
Areas of Interest: Office Administration, Healthcare
Accessibility: Fully Accessible Workplace
Ideal for: Individuals

How to Contact
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